Branch Operations Manager

Location: Gaithersburg, MD
Date Posted: 11-06-2017
Branch Operations Manager 
 
About the Company
MedCore Talent has been engaged to assist a large publicly traded company in identifying a top Branch Operations Manager.  The company is a leading provider of electrical, industrial, and communications maintenance, repair and operating (MRO) and original equipment manufacturers (OEM) product, construction materials, and advanced supply chain management and logistic services.
 
About the Job
The Branch Operations Manager for the Washington, DC branch oversees all administrative, personnel and internal functions of an active branch location. Provides strong leadership to assigned staff to meet and optimize established levels of business performance objectives, service, productivity, and quality.  Maintains positive employee morale, while servicing our customer at the most economical cost.  Supports the Branch sales plan for growth and margin improvement.
 
Responsibilities/Duties
•         Implement and ensure consistent compliance with standard operating procedures, policies, internal audit controls, Sarbanes-Oxley controls and business management quality system requirements.
•         Supervise branch staff, review/balance workloads, verify attendance records, hire new employees, carry out performance appraisals, direct training and development of staff, and carry out disciplinary action.
•         Contribute to the preparation of the branch annual budget, including forecast of capital expenditures.
•         Develop and implement action plans to correct problem areas and optimize productivity.
•         Lead in controlling the Branch’s assets: inventory, receivables and payables to maximize bottom line performance, reduce carrying costs and satisfy customers.
•         Maintain Branch facility, warehouse/office equipment. Perform required system utilities, security and administrative controls used in daily activities including WESNET(COM), Tandem, telephone systems.
•         Implement Branch Physical Security Standards by conducting facility/asset inspections and taking necessary corrective actions to support security controls.
•         Implement and direct the branch safety program and warehouse housekeeping practices.
•         Analyze WESNET reports to identify potential operational deficiencies and take corrective actions.
•         Analyze customer feedback procedures and develop methods to improve the quality of service.
•         Conduct inventory control procedures including purchasing stock/special order items, maintaining inventory files, reconciling inventory accounts, coordinating inventory returns/repairs to inventory, assisting in product cycle counting.
•         Serve as liaison with suppliers for return authorizations.
•         Monitor branch operating expenses, such as stationery expenditures and freight costs forecast capital expenditure, and take corrective actions to implement.
•         Supervise the Return Material Authorization/Credit Memo (RMA/CM) processes including customer credit and appropriate supplier claim for special order or defective product forms pending return of material.
•         Review claims, deductions, sales and transaction exception reports to identify and implement actions to improve profitability.
•         Direct credit management in the extension of credit and collection of accounts receivable claims and deductions.
•         Conduct annual transportation cost analyses and take corrective actions.
•         Administer the vehicle maintenance program and process accident reports.
•         Monitor and approve branch expense and stock documentation and review invoices.  Administer new supplier additions, as required.
•         Conduct branch quality meetings to communicate information and resolve problems.
 
Job Requirements
 
•             Inventory / Warehouse/ / Logistical Management  required
•             Inside Sales  preferred
•             1 year Supervision & Department/Site P&L required.
•             Employee management
 
Desired Skills
  • Business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.
  • Principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
  • Administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology.
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