Patient Access Director

Location: North Dakota, ND
Date Posted: 03-09-2018
Patient Access Director II
Manage the daily operations of a Patient Access department to effectively implement process improvements and ensure the safe, timely, accurate processes of patients through the Patient Access flow.
  • Implement process improvement initiatives as directed and needed to achieve both company and Client goals. Continuously focused on meeting metrics and proactively identifying areas of opportunity by working collaboratively, professionally and fostering positive relationships with both internal and external peers. 25%
  • Develop and implement action plans as identified. 10%
  • Actively practice budget/cost management. 10%
  • Understand and be able to speak to all aspects of Patient Access, from technology, processes and regulations. 10%
  • Consistently manages staffing activities in areas of responsibility.  This includes documentation and identification of needs, selection of staff, wage/salary activities, orientation and training.  Grow/Mentor supervisors and ensure staff engagement and commitment to strategy, mission and goals. Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set. 25%
  • Work positively with Client Services to ensure that client needs/concerns/requests in relation to Patient Access are being addressed proactively and in a way which does not negatively impact efficiencies or operational flows established. 10%
  • Effectively and proactively communicate and address issues that may be impeding performance, including technology or processes. 10%
  • Excellent interpersonal and organizational skills
  • Demonstrated leadership and management abilities
  • Ability to manage a budget
  • Proficiency in Regulatory requirements
  • Thorough knowledge of Insurance
  • Ability to Delegate successfully
  • Bachelor’s Degree preferred
  • Three (3) to five (5) years Management in a Revenue Cycle, Business Services, or Acute Health Care environment preferred.
  • Extensive knowledge of Patient Access desired
  • Certified Healthcare Access Manager (CHAM) preferred
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